Paging and Dispatch
Call Experts manages your company’s call with the use of our live answering service called Paging and Dispatch. A number is provided by our company for customer to call, page and send text messages to a specified person via our virtual answering service. Or, we can page only emergency calls as needed, depending on the client protocol. Our answering service company provides a number of methods for paging and dispatch and is compatible with digital or direct dial paging, alpha numeric paging, and text to mobile, otherwise known as SMS messaging. General dispatch could include emailing calls, emailing reports/additional copies, calling people on the phone, or a combination of all of these. Our live answering service agents can also fax, send voice mails or simply hold calls for a client to check in. All your answering service company options are customized based on the client’s needs. We at Call Experts are happy to consult and develop recommendations for how our live and virtual answering services can best suit your company and its needs.
Companies need our live answering services like paging and dispatch in order to ensure the correct people are alerted concerning company issues; this enhances efficiency and allows businesses to run smoother. All coordinated management, from getting an a/c repairman for an emergency, to letting a utility service person know about a water leak can be handled by our Call Experts live answering service agents. Call Experts agents are also trained to dispatch more serious issues like making sure a doctor knows about a patient’s emergency. Call Experts ensures client satisfaction, our answering service company dispatchers follow scripts regarding the specific situation, resulting in the ability of our agents to escalate accordingly. The types of calls our experts handle are endless. Businesses can rest assured that problems are handled for their company and if there is ever a doubt, Call Experts maintains records of dispatches and confirmations. For instance, picture an on-call team where a customer says that no one helped them, but the technician says they never got a call. Our answering service company has all of the contacts and information documented so that we can increase accountability.
We are able to provide a large number of resources to make all of these processes simpler. We offer on-call calendars, on-line where clients can view who will receive their calls. Our live answering service agency can divide the answering responsibilities to various agents who will receive different types of calls with backup agents on-call. These calendars can be edited and are then updated in our system in real time. Clients can receive e-mail reports showing them who we have on call through a calendar in their email. Virtual and live answering service agents can also supply clients with a link to log on to our system and make any needed changes. We can also offer our clients customized reports indicating the length of time between call dispatch and technician response. What’s more, Call Experts also provides clients with convenient web retrieval of call lists, call recordings, and messages.
Request your online quote now or call 1.800.374.0911 to speak to one of our account consultants about our live answering service solutions today.
